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Returns & Exchanges

Returns:

  • Send all returns to Love Lola in Newport Beach
  • You have 14 days to return tagged, unworn, unaltered merchandise in its original condition for an exchange or website store credit
  • Merchandise must be returned within 14 days of receipt 
  • Merchandise must not be worn, altered, or washed
  • Merchandise must not have any stains from trying on such as make-up, deodorant, oils or lotion
  • Merchandise must have all tags attached
  • Merchandise that does not meet the criteria are non-refundable and will not qualify for a return or exchange and will be denied
  • Please note: original shipping charges are not refundable
  • Final sale items may not be returned

Non-Returnable Items:

  • Merchandise purchased on sale
  • Eyewear
  • Earrings
  • Intimates, bodysuits, and swimwear

Return Instructions:

  • Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from the package.
  • Please send your returns to:
    Love Lola Returns
    Order # _____
    1735 Westcliff Drive
    Newport Beach, CA 92660
    • You may also return the item in person at this location
    • Ship your package using a trackable, insured shipping method at customer's own expense. Love Lola cannot be responsible for packages that are damaged, lost or stolen in transit
    • Once we have received your package, your store credit will be processed within 3-5 business days and you will then receive an eGift Card

    Exchanges:

    • Exchanges must be for the same item just a different size
    • We cannot exchange for a different item. Place a new order and use your eGiftCard
    • If you want to exchange for a different size, please make a note of your new size on the invoice and send it back to our Newport Beach location. If we have it in stock, we will ship out the new size at customers expense. If we do not have your size in stock, we will issue you store credit in the form of an eGiftCard

    Please email ask@shoplovelola.com with any questions!

    Thank You XOXO                           

                    Love,

                                        Lola